I had my car serviced at Shannon Tire and when I picked it up, the engine light was on. I brought it to their attention and they turned it off. I had to return the next day for the same problem. I was told I needed a new O2 sensor and to bring it back. Customer service was very poor and I didn't trust what I was told. I wanted a local auto repair that knew the community and O'Shea reviews were glowing. When I called to explain my problem. I was given an appointment within a few days. They called me to explain I didn't need a new sensor. The other shop had not reconnected my O2 sensor when they finished the work! I spoke with Rich initially and then Larry and Angie when I dropped off my car. They were friendly, smiling and explained everything to me. They texted me pictures of what they worked on, suggestions for future work and actually cared about the customer. Their prices are fair and I left feeling I was taken care of and can trust this local company. I have already shared my story with friends and they will be taking their cars to O'Shea from now on. Thank you for being such a valuable asset to our community.
Cathy, we truly appreciate the kind and detailed review. We always strive to be as thorough and precise as possible, and we always want customers to feel like they've been taken care of. Thank you so much for calling us a valuable asset to the community, you definitely put some smiles on our faces here in the shop! We look forward to seeing you again.
- O'Shea Tire & Service Center